To help assure that Patient Rights are protected, the Health Care Fraud Division reviews, investigates and criminally prosecutes those facilities, employees and individuals who recklessly or intentionally harm citizens entrusted to their care.
If you suspect Patient Abuse/Neglect in a facility:
- IMMEDIATELY report the incident, verbally or by letter, to the administrator, the director of nursing, or the charge nurse of the health care facility.
- IMMEDIATELY report applicable situations to the Office of Attorney General, Health Care Fraud Division; the Michigan Department of Community Health; Long Term Care Ombudsman; Family Independence Agency; the State Police and/or the local police or Sheriff's Department.
- OBTAIN photographs, if possible, of the physical injury and make a written statement concerning:
WHAT you observed,
WHEN you observed the incident,
WHO was present,
AND any further information that may be of assistance.
Department of Attorney General
Health Care Fraud Division
P.O. Box 30218
Lansing, MI 48909
Fax (517) 241-6515 or (517) 241-1029 during business hours
24-hour Hotline 1-800-24-ABUSE/1-800-242-2873
Email: hcf@michigan.gov
Online Patient Abuse Complaint Form
Department of Community Health
Bureau of Health Systems, CIU
P.O. Box 30664
Lansing, MI 48909
Fax (517) 241-0093
24-hour Hotline 1-800-882-6006
Legal Hotline for Michigan Seniors and the Michigan Pension Rights Project:
3815 W. St. Joseph St., Suite C-200
Lansing, MI 48917
Phone: 517-372-5959
Fax: 517-372-0792
Toll Free: 800-347-5297
E-mail: info@elderslaw.org
Website: http://www.elderslaw.org
State Long Term Care Ombudsman: Sarah Slocum
7109 W. Saginaw, P.O. Box 30676
Lansing, MI 48909
Toll Free: 866-485-9393
(517) 335-0148
Fax: (517) 373-4092
E-mail: slocums@michigan.gov
Office of Recipient Rights, Department of Community Health Information and Referral Hotline:
1-800-854-9090
Fax (517) 335-0135
TTY 1-800-733-6742
Citizens for Better Care (C.B.C): http://www.cbcmi.org
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