Careers - Voice Analyst

Michigan Career Portal, Dept. of Labor & Economic Growth

Michigan.gov, Official Portal for the State of Michigan

Michigan.gov Home	Careers Home \| Contact Us \| MI Careers FAQ \| State Web Sites


>	Life Long Learning

>	New And Emerging Occupations

Printer Friendly Text Only Version

Text Version

Email Page

Voice Analyst

A Michigan Jobs & Career Portal service.

Job Title

Voice Analyst

Average Salary

Annual Salary Range

$62,307

$48,183 - $78,484

Job Description

Designs voice networks and integrates telephony hardware and network services. Supports system development in telephony-intensive applications, such as Interactive Voice Response (IVR) and call centers. Resolves end user problems; coaches end users on features of desktop and navigational tools; and participates in Customer Support Representative (CSR) training. Uses experience in traffic engineering and carrier management to plan systems such as Public Business Exchange (PBX) and Automatic Call Distribution (ACD).

Minimum Education

Bachelor's Degree

Classification of Instructional Programs (CIP) TITLE

Computer and Information Science, Other

Classification of Instructional Programs (CIP) CODE

11.0199


	Related Content
•	Anesthesia Technician
•	Biomedical Engineering Technician
•	Cardiac Catheterization Technologist
•	Cardiac Technician
•	Client/Server Programmer
•	Computer Graphic Artist
•	Cytogenetic Technologist
•	Data Architect (Warehousing Specialist)
•	Data Communications Analyst
•	Data Warehousing Manager
•	Disaster Recovery Planner (Information System)
•	e-Commerce Business Analyst
•	e-Commerce Marketing Manager
•	e-Commerce Programmer
•	Email Administrator
•	Enterostomal Therapist
•	Entrepreneur
•	ERP* Software Integration/Implementation Specialist
•	Game Designer, Video
•	Genetics Counselor