Services performed by the QAO are:

• Review of health care processes and identification of recommendations for improvement;
  
  
• Measurement of the quality of prisoner health care by comparing BHCS performance to the 2008 Healthcare Effectiveness Data and Information Set (HEDIS);
  
  
• Summary and analysis of data and other information identifying problem areas;
  
  
• Review of electronic medical records, reports and entries, to identify quality issues;
  
  
• Providing the Director of the department with a clear, unbiased view of the state of prisoner health care;
  
  
• Providing technical assistance and direction for all aspects of health care related applications, including identifying standards, testing, implementation and maintenance;
  
  
• Ensuring the health care system is responsive to prisoner needs;
  
  
• Ensuring effective and appropriate communication amongst prisoners, families, legislators, other stakeholders and health care staff;
  
  
• Achieving a culture of quality in the prisoner health care system;
  
  
• Provision of leadership in quality management;
  
  
• Review of prisoner/family grievances/complaints to identify emerging and pre-existing quality issues;
  
  
• Nurturance of staff morale through a focus on quality, efficiency and success.
  

If you have questions or concerns you would like to direct to the QAO, please utilize our direct-line phone number: (517) 241-9079, or e-mail: MDOC-QAO-Communications@michigan.gov