DHS - Complaint Process for Title II of the American Disabilities Act

Complaint Process for Title II of the American Disabilities Act

Title II of the Americans with Disabilities Act (ADA) protects qualified individuals with a disability from discrimination on the basis of that disability in the services, programs, or activities of the Michigan Department of Human Services. This notice is posted to inform the public of the provisions of Title II of the ADA and the requirements of the federal ADA regulations.

Complaint Procedure: MDHS does not discriminate against qualified individuals with a disability in its services, programs or activities. Also, qualified individuals with a disability are not excluded from participation in or denied the benefits of the services, programs, or activities of MDHS. If you have a complaint under Title II of the ADA about the services, programs or activities of the MDHS, you are encouraged to file your complaint with the ADA/Section 504 Coordinator.

ADA/Section 504 Coordinator:	Crystal Perry
Office Mail Address:	Michigan Department of Human Services
	P.O. Box 30037, Lansing, MI 48909
Phone number:	(517) 373-8520
Fax Number:	(517) 335-6453
Email:	PerryC2@michigan.gov
Available:	Monday-Friday, normal business hours

The Department of Human Services complaint procedure is designed to informally resolve complaints of disability discrimination under Title II of the ADA. To file a complaint, please follow the steps of the MDHS complaint procedure.

Step 1: Fill out and Deliver Your Complaint
Fill out all of the information requested on the ADA Title II Complaint Form. Then mail or hand deliver the completed form to the DHS ADA/Section 504 Coordinator. If you need a reasonable accommodation to communicate your complaint, such as an interpreter or an alternative format, list this on your complaint form so that the ADA/Section 504 Coordinator will be able to effectively communicate with you at your meeting. You must file your complaint within 90 calendar days after the discriminatory action about which you are complaining.

Step 2: Meet with the ADA/Section 504 Coordinator
Within 10 business days after you file your complaint, the ADA/Section 504 Coordinator will meet with you or contact you by telephone to discuss your complaint.

Step 3: Resolution of Your Complaint

(A)		Complaint Resolved. If you and the ADA/Section 504 Coordinator jointly agree to a resolution of your complaint, the ADA/Section 504 Coordinator will put the joint agreement in writing and send it to you. The agreement will generally contain the following items:
	(1)	A description of your complaint.
	(2)	A summary of the facts.
	(3)	A description of the resolution agreed to.
	(4)	The timeframe for resolving your complaint.
	(5)	An asurance that DHS will comply with the specific terms of the agreement.
		For this resolution to be effective, you must sign a copy of the agreement and return it to the ADA/Section 504 Coordinator in the time specificed.

(B)		Complaint Not Resolved. If you and the ADA/Section 504 Coordinator cannot resolve your complaint, the ADA/Section 504 Coordinator will send you a notice of non-resolution. The notice will generally include the following:
	(1)	A description of your complaint.
	(2)	A summary of any resolution proposed.
	(3)	A statement addressing the issues that could not be resolved.
		If your complaint is not resolved, you may request a further review of your complaint by the Michigan Department of Civil Rights. You should file a request with the DCR within 10 business days after you receive your notice of a non-resolution from the DHS ADA/Section 504 Coordinator. Send a copy of your original complaint and the DHS non-resolution notice to the Department of Civil Rights, 3054 West Grand Blvd., Suite 3-600, Detroit, MI 48202.

Important Notes

A. Employment Complaints: Title I of the ADA - Not Title II - addresses disability discrimination related to employment issues, including job application procedures, employment qualification standards, employment testing, hiring, advancement, discharge, employee compensation, job training, and other terms, conditions, and privileges of employment. If you have a complaint regarding any of these employment issues, you should not use this Title II ADA complaint procedure.

B. Complaints about Other Departments: The complaint procedure outlined in this notice is available only for complaints regarding the Michigan Department of Human Services. A complaint regarding another department or agency of the State of Michigan must be filed directly with that other department or agency.

C. No Waiver: This policy and complaint procedure is not a waiver of immunity of the State of Michigan or the Michigan Department of Human Services under the Constitution of the United States.