Michigan Tomorrow: Better Health Care for Michigan
When eight-year-old Jack Simlar was injured during his family vacation in Northern Michigan his parents were unable to communicate health information, including the names and phone numbers of his doctors, names and strengths of the medications he takes and existing medical conditions. In the Michigan of tomorrow, the ER physician will have access to the regional health information exchange. Through the health information exchange, the treating physician would request his relevant health data. The information from his primary care physician and specialists would be immediately sent electronically in a secure and confidential way to the treating physician. Mindful of his current conditions, medications and allergies, the physician would be able to safely and effectively treat his injury appropriately while avoiding any adverse drug interactions.
Goal One: Access Expand Michigan's services to reach citizens and businesses anytime, anywhere
Goal one is about providing opportunities for anyone, anywhere, to utilize our services and information resources. Improving access means increasing our technical capabilities, expanding the number of online services and managing information to enhance our presence in existing online communities. It also means engaging citizens in decision-making and delivering these services in a manner that protects the privacy and security of every citizen.
Strategies
Progress to Date
Provide Michigan citizens and businesses with one simple access point to government services
MiDrive (www.michigan.gov/drive)
Launched in May 2007, the MiDrive Web site directly interfaces with the Intelligent Transportation Center and provides information on lane closures and construction projects
Provides real-time functionality, mapping of traffic accidents and current speeds in Detroit and Grand Rapids
By Jan 2008 nearly 200,000 hits and 71,000 visits registered
MiSWIM System
Gives the public access to water quality information, including E. coli bacteria, fish stocking and more
Optimize technology to transform how government offers services
Michigan.gov (ADA Compliant)
Over 38 million page views monthly (330,000 from Mobile/PDAs)
Monthly downloads: 8 million PDFs and 300,000 RSS
300 highly-used e-services, from tax filing to plate renewal
Recognized nationally for citizen service: National Policy Research Council: A+; Center for Digital Government: "Best of the Web;" Government Technology Magazine, Digital States Survey: #1 State in the nation; Brown University: #2 State in the nation
Strategies
Initiatives in Motion
Provide Michigan citizens and businesses with one simple access point to government services
More Services via Self-Service Kiosk
In addition to improving access to government services, Michigan's self-service kiosks improve efficiency
Based on high popularity of these ATM-style machines-currently providing vehicle registration, title renewals and license plate tab printing-new services have been proposed for implementation, including: parking/speeding and other bill/ticket payments, searchable directories and HR/job application services, as well as local government functionality
Optimize technology to transform how government offers services
Text-Messaging Subscription Service
Automatic text-messaging services via cell phone/PDA will be accessible via Michigan.gov; alerting users on items such as traffic congestion, lottery results or DNR license deadlines
MI Integrated Tax Administration System (MIITAS)
MIITAS will improve tax processing and administration
It will enable increased collection rates; provide the ability to adapt to changes and additions to tax laws; increase voluntary compliance of taxpayers and increase self- service and electronic filing, refunding and payment options
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