If you have questions about gas, electric or telephone service or billing statements, please contact your company directly for answers. If you are looking for specific information at this website, you can use the search box (upper right corner of this page) by entering key terms.
The MPSC offers a variety of utility-related publications that provide useful consumer information, alerts and tips that may answer your questions.

Telephone Publications:
Topics include slamming, cramming, telemarketing sales calls, lifeline and link-up, local number portability, and 900 numbers.

Natural Gas Publications:
Topics include selection of an alternative gas supplier, estimated bills, reducing energy use, and avoiding utility service fraud.

Electric Publications:
Topics include surviving electrical power outages, reducing energy use, appliance service plans and tips for terminating or changing utility service.

Frequently Asked Questions

A link to FAQ is located in the gray menu at the top of this page. There you will find answers to many common questions regarding the MPSC. A more detailed list of frequently asked questions is provided in the attached file.

Bill payment assistance is available to eligible customers. Customers should contact their energy company as soon as they become aware of a payment problem - before receiving a shutoff notice. The MPSC does not offer direct bill payment assistance but encourages eligible customers to take advantage of available energy assistance programs.

Heating Assistance Programs

Lifeline Telephone Assistance

All local telephone companies in Michigan offer Lifeline Telephone Assistance to make basic telephone service more affordable for low-income customers throughout the state.

MPSC Staff Assistance

If you need the assistance of MPSC staff, you can submit an on-line inquiry by selecting the appropriate category below and completing an on-line form. Your message will be responded to as quickly as possible.

• Submit Telephone Company Inquiry
• Submit Natural Gas Utility Inquiry
• Submit Electric Utility Inquiry

The MPSC's Customer Intake Center is available to assist with your inquiry or complaint Monday through Friday, 8:30 a.m. through 4:30 p.m., excluding State holidays, by calling 1-800-292-9555 (from within Michigan) or 517-241-6180 (from outside of Michigan). We encourage you first to contact your utility with your question before calling us. When you reach us, a Call Intake Assistant will take information on your inquiry or complaint and answer those questions he/she can or direct you to the appropriate person for other issues. At times, call volumes are very high and Intake Assistants are busy with other customers. In this situation, you will be put in a queue and your call will be taken by the next available person. If the queue is full, you will get a busy signal. Please call again. You can also contact us by submitting your inquiry or complaint on-line by clicking on one of the three addresses above or by writing to us at the following address: